Return and Refund Policy
At Lara Trails, we are committed to providing high-quality travel products. However, if you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:
1. Return Eligibility You can return products within 7 days of receiving your order. The item must be in its original condition, unused, and in the original packaging.
2. Non-returnable Items Certain items cannot be returned, including:
- Products that have been opened or used.
- Items that are damaged due to misuse or mishandling.
- Any product that is not in its original condition or packaging.
3. Return Process To initiate a return, please contact our customer service team at [your contact information or email] within 7 days of receiving your order. Please provide your order number and details of the product you wish to return. Our team will guide you through the return process.
4. Refund Process Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed via cash. Please note that the refund may take up to 14 days to be reflected in your account, depending on your payment provider.
5. Shipping Costs
- For defective or damaged items, the return shipping cost will be covered by Lara Trails.
- For all other returns, the customer will be responsible for the return shipping cost.
6. Exchange Option If you wish to exchange a product, please contact our customer service team to check availability of the desired item. Exchanges are subject to the same conditions as returns.
7. Cancellations Since Lara Trails operates on a cash-on-delivery basis, cancellations can only be made before the item is shipped. Once the item has been shipped, the return and refund process outlined above will apply.
8. Customer Support If you have any questions about our return and refund policy, please reach out to us at [email protected]